Terms, Policies & Research Compliance

Research Material — For Research Use Only

For research use only. Not for human or animal consumption, diagnostic, or therapeutic purposes.

All chemical entities, peptides, reference reagents, and analytical specimens synthesized or distributed by AURAVEX LABS are strictly designated for in-vitro laboratory experimentation, assay calibration, chemical characterization, and scientific methodology development.

Procurement is restricted strictly to qualified institutional entities, certified academic laboratories, and credentialed biotechnology research facilities. Under no circumstances may catalog materials be compounded, introduced into foods, drugs, medical devices, cosmetics, or administered to living human or veterinary subjects.

Supply agreements are executed strictly on a business-to-business institutional basis. Requisitioners must be at least twenty-one (21) years of age with verified corporate, institutional, or university research standing.

Electronic purchase authorizations, chain-of-custody confirmations, and regulatory acknowledgments submitted via the AURAVEX portal constitute legally binding attestations with cryptographic session validation.

Prices are presented transparently in USD ($). Authenticated researchers are provided complete itemized cost breakdowns before payment execution, including unit prices, cold-chain containment charges, and applicable statutory taxes.

Order Processing: Standard synthesis and verified batch retrieval requires 1–2 business days prior to dispatch.

Cold-Chain Shipping Methods & Rates: Standard Insulated Transit is billed at $35.00 USD (gel-pack stabilized, 2–3 business days). Priority Overnight Cold Pack is billed at $75.00 USD (vacuum-insulated paneling with dry ice or sub-zero phase packs, guaranteed next-business-day delivery).

Eligible Destinations: Deliveries are restricted to domestic US certified research facilities, verified academic institutions, and registered commercial laboratories. We do not ship to residential addresses, freight forwarders, or P.O. boxes.

Restricted Destinations & Export Dual-Use: Shipments to embargoed regions or unverified international destinations are strictly prohibited. International orders are subject to bilateral dual-use export compliance screening and formal end-use verification documentation.

Proactive Courier Protocols: Real-time sensor-linked tracking is provided with every dispatch. In the event of courier transit anomalies, weather holds, or temperature deviation risks, our logistics desk proactively initiates direct courier intervention and immediately alerts the receiving laboratory contact via email.

Due to immediate laboratory allocation, custom peptide reconstitution staging, and specialized cold-chain thermal packaging, purchase orders may only be cancelled within a strict 2-hour pre-synthesis window following electronic order submission.

To request a valid cancellation within this window, the purchasing agent must immediately email labs@auravex.com with the order reference code and confirmation token.

Once an order enters analytical staging, temperature conditioning, or laboratory packaging after the 2-hour threshold, it is legally deemed non-cancellable.

To preserve analytical integrity and protect research cleanrooms from biological or chemical cross-contamination, AURAVEX LABS maintains an uncompromising chain-of-custody standard.

Physical returns are accepted solely if the product's primary container and outer box retain uncompromised tamper-evident seals intact as originally dispatched.

Any vial, ampoule, or lyophilized container with broken, stretched, peeled, or altered tamper-evident seals cannot be returned under any circumstance.

Authorized return consignments must be shipped in original thermal packaging with prior written Return Material Authorization (RMA) issued by our compliance desk.

Refund Processing Timeline: Approved refunds are processed within 3–5 business days directly to the original payment method utilized during checkout.

Specification & Purity Disputes: In the rare event that an institution disputes lot homogeneity, molecular mass, or purity tolerances against published Certificate of Analysis (COA) specifications, the claim must be lodged within 14 calendar days of receipt.

Analytical Verification Requirements: Claims must be accompanied by third-party analytical High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS) test data conducted by an accredited independent laboratory.

Dispute Resolution: If verified HPLC/MS documentation confirms an out-of-specification deviation, AURAVEX LABS will provide an immediate 100% refund including all associated freight charges, or expedited batch replacement.

How to Request: Contact our dedicated scientific support desk directly at labs@auravex.com with your lot identifier, invoice number, and analytical chromatograms.

AURAVEX LABS integrates direct Stripe-supported payment processing and bank-grade tokenization protocols. No raw payment card data is ever stored, parsed, or cached on our web servers.

Transparent Checkout Disclosures: Authenticated procurement agents are presented with an exhaustive pre-payment summary displaying exact product nomenclature, unit quantities, individual unit pricing in USD, calculated cold-chain delivery fees, applicable regional taxes, and the final binding order total.

No Hidden Material Fees: We strictly prohibit hidden handling surcharges, unexpected post-transaction levies, or undisclosed billing line-items.

All transactions and settlement receipts are denominated exclusively in United States Dollars (USD).

We maintain strict confidentiality protocols regarding all institutional research orders, account credentials, custom assay inquiries, and laboratory delivery destinations.

Institutional and researcher information is never commercialized, rented, or distributed to third-party marketing entities.

Telemetry and transaction logs are maintained exclusively for regulatory compliance, export audit readiness, and technical safety verification.